Privacy Policy
Last modified: March 27, 2018
Privacy Policy
Last Updated: 25-12-2025
- Introduction
Welcome to shop.hstart.co, operated by Head Start Education Technologies (Pty) Ltd (“Head Start”, “we”, “us”, “our”).
We are committed to protecting your privacy and ensuring that your personal information is collected, processed, stored, and shared lawfully, transparently, and securely.
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you:
visit shop.hstart.co or related platforms,
purchase or access digital products, voucher codes, QR-based access codes, licenses, or subscriptions,
communicate with us or use our customer support services.
By using our website or Services, you acknowledge that you have read and understood this Privacy Policy.
- Company Information
Head Start Education Technologies (Pty) Ltd
Registration Country: Republic of South Africa
Registered Address:
Seven Miles South, 3 Old Stanhope Road,
Claremont, Cape Town, 7708, South Africa
Email: support@hstart.co
Website: www.hstart.co
/ shop.hstart.co
- Applicable Laws & Regulations
We process personal information in compliance with, but not limited to:
Protection of Personal Information Act, 2013 (POPIA – South Africa)
Electronic Communications and Transactions Act (ECTA)
Consumer Protection Act (CPA)
General Data Protection Regulation (GDPR – EU/UK), where applicable
Other applicable international data protection laws
- Personal Information We Collect
We may collect the following categories of personal information:
4.1 Information You Provide
Full name
Email address
Phone number
Billing and delivery details
Account login credentials
Purchase history and transaction details
Customer support communications
4.2 Automatically Collected Information
IP address
Device type, browser, and operating system
Log files and access timestamps
Usage data related to voucher or license activation
Cookies and similar tracking technologies
4.3 Payment Information
Payment details are processed securely by third-party payment gateways.
We do not store full card or banking details on our servers.
- Purpose of Processing
We process personal information to:
create and manage user accounts,
process payments and deliver digital products,
issue voucher codes, licenses, or subscriptions,
verify activation and prevent fraud or misuse,
provide customer support and resolve disputes,
comply with legal, accounting, and tax obligations,
improve website performance and user experience,
send service-related communications,
send marketing communications (only with consent).
- Legal Basis for Processing (GDPR – Article 6)
Where GDPR applies, we process personal data under the following lawful bases:
Contractual necessity – to fulfil purchases and deliver Services
Legal obligation – compliance with laws and regulations
Legitimate interests – fraud prevention, security, and service improvement
Consent – marketing communications and optional cookies
Public interest / legal claims – where required by authorities
- Cookies & Tracking Technologies
We use cookies and similar technologies for:
authentication and session management
website analytics and performance
security and fraud prevention
improving user experience
You may control cookies through your browser settings or cookie consent tools where available. Disabling cookies may affect website functionality.
- Sharing & Disclosure of Personal Information
We may share personal information with:
payment processors and financial institutions,
hosting providers and IT service partners,
analytics and security service providers,
third-party EdTech publishers (only where required for product activation),
regulators or law enforcement authorities where legally required.
We do not sell or rent personal data to third parties.
- International Data Transfers
Your personal information may be processed or stored:
in South Africa (primary processing location),
in other countries where our service providers or partners operate.
Where required, international transfers are safeguarded through:
Standard Contractual Clauses (SCCs),
adequacy decisions, or
equivalent legal protections.
- Data Retention
We retain personal information:
for as long as necessary to fulfil purchases and provide Services,
for legal, accounting, and tax purposes (typically 5–7 years),
until deletion is requested, where legally permissible.
Data related to fraud prevention or disputes may be retained longer if required by law.
- Data Security
We implement appropriate technical and organisational measures to protect personal information, including:
encryption and secure servers,
access controls and authentication,
monitoring and audit logs,
secure third-party service providers.
Despite our efforts, no online system can be guaranteed 100% secure.
- Your Rights
12.1 POPIA Rights (South Africa)
You have the right to:
access your personal information,
request correction or deletion,
object to processing,
lodge a complaint with the Information Regulator.
12.2 GDPR Rights (EU/UK Users)
You may exercise the right to:
access, rectify, or erase your data,
restrict or object to processing,
data portability,
withdraw consent at any time,
lodge a complaint with your supervisory authority.
Requests can be sent to support@hstart.co
.
- Marketing Communications
We will only send marketing emails or messages where:
you have provided consent, or
it is permitted by law.
You may unsubscribe at any time using the link in our communications or by contacting us.
- Children’s Privacy
Our Services are not intended for children under 18.
We do not knowingly collect personal information from minors.
- Third-Party Links & Platforms
Our website may contain links to third-party platforms or EdTech providers.
We are not responsible for their privacy practices or content.
We encourage you to review their privacy policies separately.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on shop.hstart.co with a revised “Last Updated” date.
Continued use of our Services constitutes acceptance of the updated Privacy Policy.
- Contact Us
For privacy-related queries, data requests, or complaints:
Head Start Education Technologies (Pty) Ltd
Email: support@hstart.co
Website: shop.hstart.co
Address:
Seven Miles South, 3 Old Stanhope Road,
Claremont, Cape Town, 7708, South Africa